Reference

How We Handle Your Privacy on imbaslor

When you open an account with us, your personal information—payment details, account history, device fingerprints—stays encrypted and under our direct control.

Real-time encryption for deposits and withdrawalsDirect contact channels for data requestsClear retention timelines for all account records
imbaslor How We Handle Your Privacy on imbaslor
REACH US ANYTIME

Privacy Questions – Get Answers Fast

Your privacy concerns are handled by our data team, not our live-chat support. We've set up dedicated channels so requests for data access, correction or deletion reach the right people.

Email Support Send privacy requests to [email protected]. Include your account number and the specific data you want to review. We'll confirm receipt within one business day.
Account Settings Log into your imbaslor account, go to Profile > Privacy & Data, and download your full data export. This generates a JSON file with all personal info we hold on you.
Live Chat Escalation Open our lobby, tap Help > Privacy Issue, and type your question. The agent will create a ticket and route it to our data compliance team for a formal response.
HOW WE PROTECT YOU

Security, Cookies and Data Retention

Every deposit via DANA, OVO, GoPay or QRIS is routed through encrypted tunnels; your bank or e-wallet never shares your full card with our servers.

SSL Encryption

All pages use 256-bit SSL, visible in the padlock next to the URL bar. Payments, login credentials and account changes are never sent in plain text.

Session Cookies

We set a session cookie when you log in so you don't have to enter your password every five minutes. It expires when you close the browser or after 30 minutes of no clicks.

Payment Token Storage

DANA, OVO, GoPay and QRIS tokens are stored in a separate Payment Vault with no direct link to your gaming account. If one system is breached, the other stays isolated.

Withdrawal Verification

When you request a payout, we confirm your identity via one-time password (OTP) sent to the phone number on file before funds leave our wallet.

Data Retention

Active account data is kept as long as your account exists. After closure, we store anonymised transaction records for five years, then delete them permanently.

How to Request Changes

Update your personal details in Account > Profile. Request email or phone changes directly in Settings; we'll send a verification link to confirm the change.

Privacy Questions From Players in Bandung and Beyond

Here are the questions we hear most often from players across Indonesia—whether you're in Bandung or logging in from anywhere else. If your question isn't here, email [email protected].

Yes. Go to Account > Settings > Close Account. Once confirmed, your gaming profile, session logs and personal details are erased immediately. We keep anonymised payment records for five years to comply with banking law, but your name and email are deleted.

No. We never sell your personal information. We share payment data only with your bank or e-wallet provider (DANA, OVO, GoPay, QRIS) to process your deposit or withdrawal. Marketing partners see only anonymised statistics, never your name or contact details.

We keep login timestamps for 90 days. This lets us detect suspicious account access and helps you review where and when you've signed in. After 90 days, those records are deleted. Bet history is kept for the lifetime of your account.

We'll send a password-reset link to your registered email. You have 24 hours to click it and create a new password. If you don't recognise the reset request, you can ignore it; no one else can use the link.

Yes. Every payment is encrypted end-to-end. Your e-wallet provider sends us a token, not your actual account number. We never see your PIN or full card number—only a masked reference imbaslor uses to process refunds or withdrawals.

Yes. Log in, go to Profile > Privacy & Data, and click Export Data. We'll generate a complete JSON file with your account details, deposits, withdrawals and bet history. Download it straight to your device.

Where local law permits, our privacy policy transfers to the new owner. You'll be notified via email before any change takes effect. If you disagree, you have 30 days to delete your account and request all personal data be purged.