Reference

Your Account Rights and Our Legal Commitments

Q: What's the process if I want to dispute a withdrawal or deposit?

Contact our legal team at legal@imbaslor.xyz with your account username and transaction ID. We investigate within five business days. If we confirm an error, the correction is processed immediately. If you initiated it yourself, we'll ask for confirmation before reversing.

Q: What if I spot suspicious activity on my account?

Email legal@imbaslor.xyz or use live chat immediately. Include the date, game or transaction involved, and what looks wrong. We lock your account, investigate, and if unauthorized access occurred, we refund the affected amount within 48 hours.

We've built imbaslor around clear rules for your account, your withdrawals and how we handle your data.

Account Access & ClosurePayment & Withdrawal SecurityData Protection & Privacy

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Jurisdiction, Access and Your Rights

imbaslor Service availability depends on jurisdiction. Users are responsible for checking local law before access.

imbaslor operates where local law permits. Your account access, deposit rights and withdrawal eligibility depend on local law in your region. We follow strict verification steps before any withdrawal clears — we'll ask for account confirmation and payment proof to protect both you and our system.

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Your personal data is held securely and never shared with third parties for marketing without your consent. If you need to review, correct or request deletion of your account information, contact our legal team. We retain transaction records for the period required by local regulation, and
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we provide a secure way to download your account history anytime.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to Reach Our Legal and Support Team

Live Chat Support Open your account and jump to the chat icon in the lobby footer. Our support team in Surabaya responds to account and legal queries in English, 08:00–22:00 Asia/Jakarta time, seven days a week.

Email for Legal Requests Send formal requests to [email protected]. Include your account username, the date of your query and what you need — account closure, data export, complaint or clarification. We respond within five business days.

Account Settings — Manage Your Rights Log in, go to Settings > Account > Legal Options. Here you can request your data download, update contact preferences, and view your complete transaction history and withdrawal records.

YOUR SECURITY INSIDE

How We Protect Your Account, Data and Payments

Account Verification

Your first deposit triggers a one-time identity check — we verify your phone number via SMS and match it to your account registration. This happens once and protects you from unauthorized access and fraud.

Payment Encryption

DANA, OVO, GoPay and QRIS deposits are encrypted end-to-end. We never store your payment details on our servers; each transaction is routed through the payment provider's secure gateway and confirmed instantly.

Withdrawal Authentication

Every withdrawal request asks you to confirm via email or SMS before funds leave your account. If you didn't request it, you have 60 seconds to cancel. This step prevents accidental or fraudulent transfers.

Data Handling & Cookies

We use cookies only to keep you logged in and to show you your game history. No third-party ad networks track your play. Your email, phone and account balance are encrypted at rest and accessed only by authorized staff.

Account Closure & Data Removal

Request account closure in Settings > Account > Legal Options or email [email protected]. We pause your account immediately; your data is deleted within 30 days unless local law requires longer retention for dispute resolution.

Right to Access Your Records

You can download your complete account history — all deposits, withdrawals, game rounds and chat logs — anytime from Settings > Account > Data Export. The file arrives in your email within 24 hours.

Frequently Asked Questions About Your Rights

Your account is paused immediately — no new deposits or withdrawals are allowed. Any remaining balance stays in your wallet. We verify your identity, then transfer any balance back to your registered DANA, OVO, GoPay or QRIS account within 3 to 5 business days. After 30 days, your personal data is deleted.

Yes. Log in to Settings > Account > Data Export and download a complete record of deposits, withdrawals, game sessions and support chat. The file is sent to your email within 24 hours. You can request this export as often as you like.

Your account data is encrypted and stored securely. We never sell your email or phone number to third parties. Payment details are never stored on our servers — they're processed directly by DANA, OVO, GoPay or QRIS. Access is restricted to authorized staff only.

Contact our legal team at [email protected] with your account username and transaction ID. We investigate within five business days. If we confirm an error, the correction is processed immediately. If you initiated it yourself, we'll ask for confirmation before reversing.

Our account and payment operations depend on local law where you play. We follow all applicable regulations for deposit verification, data protection and withdrawal procedures. If local law changes or access becomes restricted, we notify you and provide clear options.

After you close your account, we delete your personal data within 30 days. Transaction records may be retained for the period required by local law to handle disputes, tax inquiries or fraud investigations — typically 7 years.

Email [email protected] or use live chat immediately. Include the date, game or transaction involved, and what looks wrong. We lock your account, investigate, and if unauthorized access occurred, we refund the affected amount within 48 hours.

Your Account Rights and Our Legal Commitments

How to Reach Our Legal and Support Team

How We Protect Your Account, Data and Payments

Account Verification

Payment Encryption

Withdrawal Authentication

Data Handling & Cookies

Account Closure & Data Removal

Right to Access Your Records

Frequently Asked Questions About Your Rights

01 What happens to my account if I ask to close it?

02 Can I access my full account history and transaction records?

03 How is my personal information protected?

04 What's the process if I want to dispute a withdrawal or deposit?

05 Do you comply with local laws in Indonesia?

06 How long do you keep my data if I close my account?

07 What if I spot suspicious activity on my account?

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